FREQUENTLY ASKED QUESTIONS
HOW DO INTERNATIONAL SHIPPING WORK?
We ship internationally via FedEx and DHL.
Estimated delivery time ranges from 2 to 7 business days.
Once your order has been dispatched, you will receive a tracking number by email so you can follow your shipment at all times.
ARE THERE ANY TAXES OR ADDITIONAL FEES FOR INTERNATIONAL ORDERS?
Yes. International orders may be subject to import duties, taxes, or additional charges determined by the destination country.
These costs are not included in the product price or shipping cost and must be paid by the customer upon delivery.
Each country has its own regulations, so we are unable to estimate or take responsibility for these charges.
WHAT HAPPENS IF MY ORDER IS HELD AT CUSTOMS?
In some cases, orders may be held by customs in the destination country.
The customer is responsible for completing any required procedures and covering any associated costs to release the package.
We are not responsible for delays or issues caused by customs processes.
WHAT IF MY ORDER ARRIVES DAMAGED?
All our products are carefully packaged to ensure they arrive in perfect condition.
Once the order has been shipped, responsibility is transferred to the shipping carrier (courier), and we are not liable for any damage, loss, or issues that occur during transit.
If your package appears visibly damaged upon delivery, we recommend refusing the shipment or reporting it directly to the courier at the time of delivery.
If you experience any issues, feel free to contact us at info@camilacarat.com and we will guide you through the process.